St. Augustine Marina Hotel Policies

• Check in time is from 3pm-8pm Sunday-Thursday, 3pm-9pm Friday & Saturday. Special arrangements can be made for late arrivals.
• Check out time is 11am.
• Smoking is allowed on balconies or patios only. There is a $500 cleaning fee for smoking in rooms.
• Any "incidental" damage charges are the responsibility of the reserved guest.  There could be, but are not limited to, carpet, towel or upholstery stains, holes in walls, furniture or appliance damages, or extra cleaning due to the state of the room was left in.  Charges for incidentals will vary in cost by type of damage.
• Small pets are allowed in designated rooms with a signed contract.  Please review our Pet-Friendly Policy here.  There is a fee of $25 per pet, per night.
• Rates are based upon double occupancy (two guests).  There is a fee of $15 per additional adult guest (12 years and up).

CANCELLATION POLICY FOR DAILY RENTALS

• Cancellations (updated July 10, 2024): A down payment is required to confirm your reservation. If you cancel a reservation seven days or more prior to the scheduled arrival date, you will be charged a $50 cancellation fee. If you cancel less than 7 days prior to the scheduled arrival, you will be charged a cancellation fee equal to the first night’s rental rate in the unit reserved.

  If you reserved prior to July 10, 2024, please refer to the cancellation policy sent to you at time of booking.

• Extended stay rentals (14 days and over) are based on availability, and rates will vary depending on the room and the time of year.  Extended stay rentals will be subject to our vacation rental policies, which will be sent to you when you make the reservation.

Natural disasters, acts of God, inclement weather or problems could affect your vacation to St. Augustine. We will do our best to accommodate you should a problem occur, but, we cannot refund any portion of your rent. Please remember your reservation holds that unit in your name, thereby removing it from our available inventory.

TRAVEL INSURANCE
Coastal Realty is proud to offer our guests one of the best vacation rental protection policies in the industry. Seaside Coastal Travel Insurance can cover you and your vacation investment if and when the unexpected happens.
We recommend you purchase the insurance at the time of booking to ensure the best coverage and protection. In addition to protecting your vacation investment, Seaside Coastal Travel Insurance has other advantages including a 24 hour emergency hotline and concierge services plus coverage for emergency medical expenses and transportation. For highlights and the complete details, click below to download more information.

CLICK HERE TO DOWNLOAD PDF DOCUMENT

For questions about coverage, call Seaside Coastal Travel Insurance at 866-642-5889.